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Handsome Horse France 2020. Part of Handsome Horse.
This website is owned and operated by Handsome Horse and we are completely dedicated to your total satisfaction. If you have any suggestions or comments or you feel the need to contact us, please use our email address on the contact us page.
All our products are subject to availability and we reserve the right to remove items from our site, refuse access to the website or cancel orders at our discretion. If for any reason we have to cancel an order it will be without charge to you and you will be notified immediately or offered an alternative product. All delivery dates are estimates and we accept no responsibility for any delays in delivery from any outside companies.
The information within the Handsome Horse France website is for informational purposes. The material on the website does not constitute advice and we take no responsibility for your decision for any materials purchased.
We make every effort to ensure that the pictures used to illustrate products on our website are accurate. In some circumstances pictures are used for illustrative purposes only where product photographs are not available.
We make every effort to maintain the prices shown on our website. Prices however are liable to increase beyond our control and we therefore have the right to discontinue items or to amend prices when necessary. If your order costs differs from the price originally quoted, we will contact you either by telephone or by email, to request your instructions on how to proceed. Prices and special offers listed on our website may differ from those in the shop.
Handsome Horse France will not share or sell any of your personal details to any third parties. All information is only used within the business of Handsome Horse France for purchase processing and any for our loyalty or birthday club purposes.
PAYMENTS - payments made via the website are secure, by using Paypal. You do not need a paypal account to use this service.
Payments made in the shop can be made using cash, cheque, or card. Payments by card using a UK card can be made via a UK bank so avoiding any extra fees to you
We do not hold any of your payment details on file.
ORDERS FOR COLLECTION - items maybe ordered through the website for collection within the store. We appreciate that normal shop opening times are not always suitable to your lifestyle, arrangements can be made for collection outside of these hours.
RETURNS POLICY - Your rights to return goods are protected under the EU distance selling Directive.
You are entitled to cancel your order and return the goods to Handsome Horse France at the address on the contact page of the website or bring into the store, together with any paperwork sent to you within 7 working days for a full refund. Do this by firstly contacting us by email, quoting your order number. Your refund will be paid within 30 days. You are responsible for the cost and the risk of loss or damage when returning goods, so you should take out enough postal insurance to cover the value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in a saleable condition, with the original tags and packaging.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way.